The Mercantile is committed to ensuring that all visitors and residents, including visitors and residents with disabilities, are able to access and use all of our programs, services, and activities. We recognize that many visitors and residents are increasingly using our website to access information about what the City offers and to obtain services.
We also recognize that users who have disabilities may use the website with the assistance of technology, including screen readers, as well as with captioning, transcripts, and the use of other auxiliary aids and services. As outlined below, we want to provide users of our website with information about what we offer, ways to inform us of any difficulties encountered, alternative ways we can offer the information, the time frame for doing so, who to contact, and information about our ADA Grievance Procedure.
Our website offers a wide range of information and services, and we recognize that for users with disabilities some material on our site may pose challenges. Therefore, we are interested in hearing from users with disabilities, we want to know about your experiences, and want to address the challenges you identify.
What to Do If You Encounter A Problem Using Our Website:
Web accessibility concerns or any other accessibility concerns should be brought to the attention of
our ADA Coordinator. We will respond within one and a half (1.5) business days.